F.A.Q - Frequently Asked Questions

1. What cities will you have the JYJ Showcase in?
The complimentary shows will be in New York, Las Vegas, and Los Angeles.

2. What if I already bought a ticket?
If you have already purchased a ticket for the show, you can simply go to Ticketmaster's website and request for a full refund for the purchase price of your ticket less the mandated service charges by Ticketmaster. Please refer to the return policy for "Cancelled Events" or simply contact them through their "Contact Us" page. Refunds will be available on Monday for the Hammerstein show.

3. If I bought a ticket and got it refunded, how do I apply to get my ticket to the free showcase?
Ticketmaster will refund your money but you need to print out your initial ticket as proof of purchase and go towards the "pre-purchased line" for priority admission to the showcase on day of event.

4. Will the free showcases retain the original schedule of the previous showcase?
NYC and Las Vegas showcase will start at 8pm and LA showcase will start at 7pm

5. Are Cameras allowed to the show?
General rule of thumb should be that no "professional" quality cameras should be allowed. If the camera doesn't fit in your pocket, you will not be allowed to bring it into the venue.

6. Where will I sit if I have already purchased my ticket?
Current ticket holders will be given preferential seating for the show. A special VIP line shall be provided to allow current ticket holders to gain access to the best seats first.

7. How do I get my free* ticket?
To get a complimentary ticket to the show, you must go to http://entitledent.com/jyj/ and select the venue of your choice. You will be required to provide a printed copy of your ticket purchase to attend the show. There will be a service charge assessed by Ticketmaster which is a mandatory third-party fee for ticket purchase.

8. Why are the Tickets Free?
JYJ was denied performing visas by the US Citizenship and Immigration Services. The management has decided to offer free tickets to the fans.

9. Where can we get more info?
For the latest information regarding ticketing, please check our site at http://entitledent.com/jyj or join our Facebook page at http://facebook.com/jyjtour. For ticket refund questions, please refer back to Ticketmaster.

10. Will Hawaii be getting a free show as well?
Unfortunately, we were unable to keep the venue to produce the Hawaii show. We're very sorry that we weren't able to meet our Hawaiian fans, but we'll be sure to plan another visit soon.

11. How soon can I get the refunded money?
Refunds typically take from 1-3 business days. Please call Ticketmaster at 1-800-653-8000 at for further verifications.

12. What about the Contest Winners?
Contest winners will receive VIP seating to the show of their choice. As well as a special autographed item from the band. Winners will be notified via email shortly.